Refund policy

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at service@avelmontshop.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at service@avelmontshop.com with any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and put it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days. Please bear in mind that it may take some time for your bank or card provider to process and credit the refund.

If more than 15 business days have passed since your return was approved, please contact us at service@avelmontshop.com.